Fiona joined Wigan Council in November 2016 as an apprentice in Customer Services. Before becoming an apprentice, Fiona started sixth form college but decided she wanted to work and knew that an apprenticeship would be perfect for gaining valuable work experience and working towards a recognised qualification.
Fiona's apprenticeship was for 12 months and gave her first-hand experience in the world of work. Her role was customer facing which gave Fiona the opportunity to deal with a wide range of different situations, enhancing her customer service skills.
Fiona said, "my apprenticeship opened my eyes to numerous job possibilities, and I decided that I wanted to work towards a career in Adult Social Care at Wigan Council."
After completing her apprenticeship, Fiona was successful in securing a permanent role in Provider Management and Market Development, working closely with care providers. Fiona said, "this role was very different to my apprenticeship, but the skills I had gained during my time in Customer Services really helped me build effective relationships with external providers."
Fiona now works as an Accommodation Support Services Finance Officer, working closely with care providers, external contractors and families to help arrange accommodation for service users.
Fiona said, "without my apprenticeship I really don't think I would be in my current role. I had the opportunity to take part in various training opportunities which allowed me to develop both personally and professionally. I have completed Autism and Dementia Friends training, my Young Health Champions qualification and also participated in the Bright Sparks scheme.
Completing the Young Health Champions qualification gave me the opportunity to travel to London to do an interview, visit an MP and attend conferences. I have completed my Level 2 Business Administration qualification and started my Level 3 Business Administration qualification which I'm excited to complete in the near future."