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job description

Welfare Rights Officer.

Customer & Public Services

Revenues, Benefits

Bolton Council

Grade 6, £23,111 - £26,470 per annum
1 x post, 37 hours per week, permanent.

Are you looking for challenge where you can make a difference? Working independently in a small and busy team you will deliver benefits advice and information and will maintain your own caseload of  appeal cases, regularly representing at first tier tribunals.

You will have a detailed knowledge of social security benefits and be able to work under pressure, juggling demands and priorities. You will enjoy working directly with customers and helping vulnerable customers exercise their legal rights and entitlements.

This post will contribute directly to the Anti-Poverty work of Bolton Council and will face additional challenges now Universal Credit is fully operational. The team has a good track record at Tribunal and we hope that you can join us in continuing to deliver successful outcomes.


We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  A DBS check is therefore required for this post.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

Please see attached job description

BN DBS.pdf

BN Privacy Notice.docx

BN Right to Work.docx

salary from




working hours

full time

application deadline

12 00 pm

18th Feb 2019