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Customer Service Officer - Parking

Environment

Highways, Transport, Traffic

Bolton Council

Department: Place
Team: Parking Services
Hours: 37 hours
Grade: D Scp 6 £19,698 to Scp 11 £21,748
Contract: Permanent
Location: 22 Queen Street, Bolton

The Role:
Working in a busy office environment, you will complete the customer service functions within the team.
The role requires a candidate that can communicate effectively verbally and in writing, as the role will require you to both speak to customers on the phone and respond to customer query/appeals/formal challenges in writing.
The role will also require you to complete various other functions within the department, such as processing permit requests, dispensations, suspensions and processing payments.

About You:
We are looking for an enthusiastic and hard working individual that is looking to join a busy office environment within Parking Services.
The candidate will need to have excellent all-round communication skills and be able to resolve enquiries and complaints from customers who may be irate, angry or upset; by telephone and in writing.
You will be a team player and ensure the department is able to respond to the ever changing demands of the Parking Industry.
You will also be required to learn and understand the various legislation's within Parking Services to allow you to make decisions in respect of challenges and appeals against penalty charge notices.

About Us:
The post sits within a small but busy team who are responsible for Parking Services.

Bolton Council is a major regional employer committed to valuing its staff. It will provide access to numerous employee benefits including generous annual leave of 24 days rising to 27 after five years service. You can also choose to purchase more holidays too. The Council also offers a continuous service commitment and access to the Greater Manchester Pension Scheme.

 
In addition, we are committed to keeping staff fit and well and therefore provide access to an interest free loan to purchase an annual gym membership.  

We also offer access to a Credit Union and to discounts when eating out,  travel and high street shopping.

For more information please see the
Work with Us 

page on greater.jobs 

 This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

 

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.
 
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salary from

£19,698.00

contract

permanent

working hours

full time

application deadline

12 00 pm

26th Apr 2021