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Head of HR Operations

Business & Corporate Services

Human Resources

Trafford Council

Head of HR Operations
Employer – Trafford Council
Address – Trafford Town Hall, Talbot Road, Stretford M32 OTH
Salary – £57,667 - £63,107 per annum
Salary Grade – SM4B
Job category – Business & Corporate Services
Job Type - Human Resources
Working Pattern - Full Time
Working hours – 36.25
Contract type – Permanent
Closing date – 20/02/2019
Interview date – TBC

Our vision is about giving people in Trafford greater choice about where they live; to build and sustain in thriving communities; and to develop areas which we can all take pride in. It’s about people living healthily; receiving care when they need it and having access to our green spaces. It’s also about making Trafford a great place to live and work through connected transport links, so that there is a real choice of how we travel in and around our borough.

We want all children and young people to have a fair start no matter their circumstances and to ensure people get support when they need it most.

These are exciting times for Trafford and our HR team is at the heart of bringing the vision for Trafford to life.

About You

We are looking for an exceptional Head of HR Operations to lead the direction and delivery of a sustainable, high quality, cost effective and business responsive HR Service that includes a team of HR Business Partners, Recruitment Services and a Workforce hub that works in partnership with our HR Shared Service.

You will lead a team of HR Business Partners to foster effective client relationships with existing customers, maximise new business development opportunities and partner with Service Heads to enhance and develop the HR offer.

Continually measuring HR service delivery outputs and utilising business intelligence to support smart deployment of HR resources and areas of priority, you will ensure that customer satisfaction is achieved across all client areas.

You will role model our values and empower decision making for line managers by coaching them to develop their competence, confidence and technical knowledge when dealing with employee issues.
You will have significant up to date knowledge of employment legislation, exceptional stakeholder management and an ability to analyse complex issues, adopting a creative approach to problem solving in sometimes challenging circumstances and with competing priorities.

You should be CIPD qualified or have an equivalent relevant qualification and/or substantial experience of working in a HR discipline. You will be comfortable with both the operational and strategic leadership elements of the role and will be a key member of the People Directorate Management Team.

About Us

We are an equal opportunities employer committed to personal and professional development and our working environment at Trafford Town Hall is exceptional.

We have a total reward package available including:- local government pension scheme, car lease scheme, generous annual leave scheme, option to buy back additional annual leave, flexi-time, agile working, employee recognition awards, celebrating success scheme and a comprehensive health and wellbeing strategy.

If you are passionate about supporting our workforce to improve services for our citizens, leading a high quality HR service to our clients and have the right level of expertise and skills for this role then we would like to hear from you.

For or an informal discussion about the roles please contact Sara Saleh, Corporate Director of People –

To apply, click here 

Role profile.pdf

salary from




working hours

full time

application deadline

11 59 pm

20th Feb 2019