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job description

Senior Desktop Support Engineer

Business & Corporate Services

ICT

Unity Partnership

Unity Partnership

Information Technology

Senior Desktop Support Engineer

Ref: UNTY/OL-23345

Contract Type: Fixed Term for 6 months

Salary: £25,000 - £32,000 p.a. Depending on experience

Hours:   37.5 per week

Based: Civic Centre, Oldham, OL1 1UU

Closing date: 11 December 2018

Shortlisting & Interview Dates: N/A

 

Role overview

Working within the Unity Partnership IT Service the Senior Desktop Support Engineer will be a very hands-on, senior member of the Field Services support team.  They will provide proactive and high-quality support and maintenance within the organisation's desktop computing environment.

 

Key responsibilities

  • Install, upgrade, support and troubleshoot Microsoft Windows 7 & 10, Microsoft Office and any other authorised desktop applications directly or via Microsoft System Centre Configuration Manager (SCCM)
  • Install, upgrade, support and troubleshoot for computer hardware and any other authorised peripheral equipment
  • Deliver high level network changes/management in a LAN/WAN environment
  • Co-ordination and delivery of on-demand work, such as office moves and software upgrades
  • Deployment of end user PC hardware to customers using a defined deployment service process, whilst showing the highest levels of customer care and interaction

Key Requirements

To succeed in this role, you will need as a minimum:

  • The candidate would have extensive experience as a Desktop Engineer and have advanced software and hardware technical capability.
  • They will have a proven track record of working closely with a network infrastructure team to resolve simple network incident and requests in a LAN/WAN environment.  A recognised basic networking qualification is desirable. 
  • To have excellent communication skills and experience in liaising directly with end users, with the ability to relate to all employees and management at all levels

Job Description and Person Specification.docx

Oldham Right to Work in the UK.doc 

About Us

 

The Unity Partnership works alongside Oldham Council to develop a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the Unity Partnership is coming into an ambitious organisation with big plans. We are working hard to build a brighter future the borough of Oldham and we need people from a wide range of backgrounds to continue delivering the best for our communities.

 

To find out more about who we are, what we do and why you should join us please visit our dedicated careers pages where you will also find useful guidance on how best to complete the application form:   http://www.oldham.gov.uk/info/200270/working_at_the_council

 

salary from

£25,000.00

contract

temporary

working hours

full time

application deadline

11 59 pm

11th Dec 2018

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