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job description

Customer Service Assistant

Customer & Public Services

Customer Service

Wigan Council

You will be based across Wigan Borough’s Life Centres and Libraries


Salary: Grade 4, £7,664 - £8,527 per annum. £9.19 - £10.22 per hour


The salary is subject to the 2019 National Joint Council pay award and any local agreements


16 hours per week


Working hours will be between the hours of 08.50 and 17.10 Monday to Friday with Saturday working required between 08.50 and 14.10pm on a 2 week rota basis. Location and working pattern will be agreed with successful candidates.


Your role:


Customer Services deliver a variety of services from Wigan Borough’s Life Centres and Libraries. There are approximately 1.5 million customers every year who use these services.


You will be first point of contact for customers visiting the Libraries and Life Centres and will actively engage, support, model and demonstrate to customers the benefits of using online services as the primary customer access channel to help build self-reliance.


You will provide assistance with the administration of various council services including but not exclusively; Blue Badge applications, Environmental Services, Planning and Registrars.


You’ll work holistically with customers, within libraries or life centres, to help them gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence.


About you:


You will be passionate in your approach to providing excellent customer service provision. You will be enthusiastic and positively promote our libraries and life centre offer to customers and maintain an attractive, welcoming environment. Your positive outlook will enable you to work closely with colleagues, partners, community groups and volunteers to provide an enhanced service for our residents of all ages.


You will be capable of actively seeking information to resolve customer enquiries, using own initiative and appropriate research tools and techniques. You will have the ability to take accountability for your day to day work load ensuring quantity and quality of work is in line with performance criteria. 


About us:


This is a fantastic opportunity to be part of a highly driven team, working closely alongside communities and partners across libraries and life centres in the Borough, to ensure buildings are vibrant community assets.


In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement.  


As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers. If you have excellent communication skills, the commitment, knowledge and experience of working with customers to join this dynamic and high performing team together with the drive to support the residents of Wigan borough then we would like to hear from you.


As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.


For further information, please contact Rebecca Potter, Assistant Business Partner on 01942 489747. 


To view the details relating to this position, please click the links below:

Job Specification
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Interview date: Thursday 28 and Friday 29 March 2019


Find out more about working for Wigan

Our site will be down for planned maintenance from 5pm on Friday 29th March to 8am on Monday 1st April. During this time you will not be able to access your candidate account or view/apply for any vacancies.

salary from




working hours

part time

application deadline

11 59 pm

24th Mar 2019