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CCTV & Risk Management – Concierge Officer

Business & Corporate Services

Health & Safety, Well-being

Wigan Council

These positions will be based at Wigan Town Hall, Leigh Turnpike Centre, Wigan Life Centre North & South and Scholes Village

Salary: Grade 4, £12,191 - £12,937 per annum. £9.74 - £10.34 per hour

24 hours per week

Please note that these posts will be subject to working unsocial hours for which enhancements will be paid

Your role:

This is a multi-functional role which will primarily involve providing a meet and greet concierge presence in and around corporate properties and a residential housing estate. You’ll provide this pro-active and re-active service to the public of the borough, Wigan Council colleagues and our partners who include the police and fire service and colleagues of the council. You will provide a professional customer service approach together with the support of your colleagues to uphold and enhance the reputation of the Council. Your role will play an integral part in providing a safer environment for the public that live, work or visit the Borough.

About you:

You must be enthusiastic, hardworking, self-motivated, work well under pressure and on occasions work without supervision. You will work as part of a dedicated team on a designated, but sometimes flexible shift pattern. You will be expected to demonstrate that you have good individual decision-making skills along with the ability to evaluate situations in a timely manner, you will also need experience in conflict resolution situations. You will need to pass the Greater Manchester Police Non-Police Personnel Vetting, British Standards Security Screening and hold a Security Industry Authority Licence for Security Guarding/Door Supervision and be able to obtain a Security Industry Authority Licence for Public Space Surveillance?

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

You will be joining an award-winning Council that has recently been named as the number one Council in the Country by a national publication. The team that you will be a part of, CCTV & Risk Management, are also an award-winning team that are accredited to the highest standards for their service delivery, procedures and policies. They are an experienced and highly motivated team who deliver the CCTV monitoring, contact centre services and concierge/Security services to the public of the Borough, its partner agencies and private sector companies. Working within the team you will have the opportunity to learn new skills and gain new experiences in a rapidly changing and diverse environment.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

For further information, please contact Terry Derbyshire on 01942 827969

To view the details relating to this position, please click the links below:

Job Specification
DBS Applicant Information
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Interview date: Thursday 31 October 2019

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salary from




working hours

part time

application deadline

11 59 pm

20th Oct 2019