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job description

Customer Service Advisor



Blackpool Coastal Housing Ltd

Contract: Permanent

Hours: 37

Pay rate: £17,391 - £18,672 pa
Are you a confident and enthusiastic individual who has excellent communication skills?  If the answer is ‘yes’ then we have an exciting opportunity for you!  A vacancy has arisen for a Customer Service Advisor to work within our friendly Operational Repairs and Maintenance Team. You will be the first point of contact by telephone, email, text and in person from members of the public and Health and Social Care professionals. You will be responsible for providing advice and support relating to repairs for Blackpool Council’s housing stock and privately owned properties of the most vulnerable residents within Blackpool.

The ideal candidate will have the ability to work as part of a team, be competent to use IT systems including Microsoft applications. You will possess good organisational and time management skills and be able to prioritise your own workloads. 

You must have 3 GCSE’s or equivalent to include Maths and English and have a flexible approach to working arrangements to meet service demands. Experience of working in a call centre is also desirable.

For further information about this position please contact Penny King, Customer Services Manager on 07483 172412 or email

For further details and to apply, please visit our website to complete an online application.

A full job outline and person specification are available on our website. Please ensure your application clearly demonstrates how you meet the criteria listed in the person specification, together with an overview of your suitability for this position.

Closing date for applications: Friday 22nd February 2019 at noon
Blackpool Coastal Housing offers flexible working, local government pension scheme, discounts for local attractions, childcare vouchers, employee assistance programme, training and development opportunities and a minimum 25 days annual leave per year plus bank holidays, plus many more benefits.

Click here to view the Job Description.

salary from




working hours

full time

application deadline

12 00 pm

22nd Feb 2019

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