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Customer Service Advisor

Customer & Public Services

Customer Service

Manchester City Council

Position Title: Customer Service Advisor
Salary: Grade 4 £20,092 to £21,748 (Bar at £21,322) per annum 
Contract Type: Full Time Permanent
Hours: 35 Hours per week
Work Location: Alex House, 133 Moss Lane, Hulme, Manchester
DBS Check Required: Yes
BPSS Check Required: Yes 
Closing Date: 23 December 2021
Reference: MCC411861/CS



We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners. Successful candidates will join our established Customer Service Organisation within the City Council’s Corporate Contact Centre . 


As a highly skilled and customer focused member of the team you will provide effective, high quality and responsive services at the first point of contact, achieving high levels of customer satisfaction at all times.


The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.


This post is also subject to satisfactory references, proof of right to work in the UK in accordance with the Asylum and Immigration Act 1996 and other pre-employment checks where applicable.


The Council has a number of IT systems and secure email accounts that are part of the Government's Public Services Network (PSN). In 2014, the Cabinet Office introduced a minimum level of security screening for all staff that have access to any IT systems or gcsx email account which form part of the Public Services Network. This security screening is called the Baseline Personnel Security Standard (BPSS). This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and criminal record.


This post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post which includes applying for a Basic Disclosure check.


The commercial team which includes the retail team helps to drive income for the service through the shop, café and events hire. Manchester City Council is committed to giving fair support to members of the Armed Forces and veterans, whilst recognising and remembering the sacrifices they have made.


The aim of The Armed Forces Covenant is to ensure that the Armed Forces and veterans are not disadvantaged, when applying for vacancies with Manchester City Council. Armed Forces and veterans will be guaranteed an interview where they meet the Minimum requirements for the role.


Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.


 If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing


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Role profile: Customer Service Advisor.pdf

salary from




working hours

full time

application deadline

11 59 pm

23rd Dec 2021