Customer Services Senior Officer

Contract Type: Permanent

 

Salary: Grade F. SCP 17 £28,770 to SCP 22 £31,364 

 

Hours: 36 Hours per Week 

 

Working Pattern: Full Time, but flexible arrangements may be considered

 

Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, 5 Manchester Road, Droylsden, M43 6SF 

 

Closing Date: Sunday 19th May 2024

 

Assessment Date: Interviews week Commencing 3rd June 2024 

 

 

Greater Manchester Pension Fund (GMPF) is a regional pension fund that administers the Local Government Pension Scheme (LGPS). It is run by Tameside MBC and is based in Droylsden.

 

GMPF is one of the largest pension funds in the country and is the largest LGPS fund in the UK. We have over 414,000 members, over 600 employers and last year paid out over £880 million in benefits. 150 employees currently work within the Administration section of the Fund.

 

 

GMPF is a great place to work, and we have lots to offer our employees:

 

• Most roles are currently hybrid working with the option to work from home or in the office, though you may be asked to come into the office on certain days.

• Modern open plan offices in Droylsden with on-site parking, excellent public transport links and close to the M60.

• We offer flexible working for most posts.

• Automatic enrolment into the LGPS with generous benefits and life cover.

• Annual leave entitlement starts at 26 days plus bank holidays and ‘flexi time’.

• On-going training & development with career progression opportunities.

• Employee rewards & benefits scheme which includes discounts on gym memberships, cycle to work scheme, and health & wellbeing offers.

 

 

We are looking for an enthusiastic individual with great people skills to join our Customer Services team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders. 

 

As a Customer Services Senior Officer, you will be able to demonstrate your ability to supervise colleagues, monitor workloads and provide support to team members. Key tasks for the Customer Services team include providing information and assistance to members telephoning and emailing GMPF’s helpline, providing face to face support to members at surgeries and roadshows and providing first line support to members accessing GMPF’s online portal, My Pension. Full training on all aspects of the role will be provided.

 

You will need to work closely with your manager and team to deliver an excellent and professional service to all our stakeholders. You will need to work well with other people as well as independently, be able to manage your time effectively and be able to develop good computer skills.

 

Full training on the LGPS and any other relevant legislation will be given.

 

 

Please visit our website careers page for guidance on how to complete the application form for this role https://www.gmpf.org.uk/about/careers-and-current-vacancies

 

The application process will involve both an interview and a task. More details about this will be provided if your application is successful.

 

For more information about GMPF in general please see our website at www.gmpf.org.uk. 

 

For an informal discussion about the role, please contact Mark Flannagan, Customer Services Section Manager, on 0161 301 7197.

 

This role is employed by Tameside Council.

 

Click here to download the dscvr mobile app today to discover what Tameside has to offer. 

 

Job Description and Person Specification.docx